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Personal information is the information related to the guest details that we request from all guests when making a hotel reservation, for example name, address, passport number, date of birth, nationality, travel plan, booking periods, e-mail address, telephone number and contact details. This personal guest information will be collected, processed and stored within Varres Hotel guest database in accordance to this Privacy Policy.
We collect personal information to communicate our news, events and promotions, including our products and services which we think may be of interest to our guests. We may also use such information for market research and quality control, as well as for statistical and analysis purposes, in order to deliver particular services or products which are in response to our guest’s needs. Personal information will not be used for communication outside recognized business relationship guidelines.
By providing personal information in the registration card or through the online booking process, you are considered to have provided us express consent to obtain, own, use and share your personal information within Varres hotel in accordance with this Privacy Policy.
This consent is given voluntarily and may be revoked at any time by sending an e-mail to (info@hotelvarres.com).
We will not share your personal information with our third party service provider.
The term "Protected Information" refers to information that can be used to identify our guests individually. Protected Information includes but is not limited, guests' names, addresses, age, gender, method of payment information and passport/ID card number (whether in physical, electronic or other format).
We collect Protected Information for three primary purposes:
When you visit our web site, you are given a "cookie" and your computer is assigned an ID number. Cookies track user preferences and allow us to offer a tailored web experience, without visitors having to re-enter their preferences each time they visit. We also use cookies to compile aggregate web site data, which helps us to monitor web site traffic and track what parts of our web site visitors use most frequently. Our cookies do not contain Protected Information and do not follow visitors on the Internet after leaving our web site.
Once you have visited our web site and accepted our cookie, your ID number is automatically assigned to your computer whenever you visit our web site. Although you remain anonymous until you enter Protected Information in the web site, the ID number allows us to log your session, so that we may better provide individualized support. Once you enter Protected Information on the web site, we associate your ID number with your contact information so we can recognize you on future visits and keep track of information that appears to interest you.
Temporary cookies are a built-in feature of the technology used within our website. The majority of internet browsers will automatically accept these cookies, however you can adjust the settings on your internet browser if you would prefer to delete them or have them automatically refused. Refer to the “Help’’ section on your browser toolbar to find out how to reset your preferences regarding cookies.
However please be aware that rejecting cookies may affect your ability to use particular features associated with your user profile.
While browsing our web site, you may also provide us with additional information. You can search for rates and availability at our hotel without providing any Protected Information. We use this data mainly for web site management purposes, but do not connect it to any Protected Information, such as your name or address.
You may wish to make a specific information request about our hotel through our web site or you may wish to participate in one of our on-line surveys or promotions. We may ask you for Protected Information to respond to this request or to participate in our various programs. If you provide us with this information, we only use it for the stated purpose. Providing your personal data for such purposes constitutes your acknowledgment of and agreement to the terms and conditions contained in this privacy policy. If you are uncomfortable providing this information over the Internet, you can always call our hotel directly.
Visitors to varreshotel.com or any integrated partner websites who elect to make reservations online are asked to complete a reservation profile the first time they make a reservation. When you create a reservation profile you will be asked to provide specific Protected Information, including your name, address and contact information, as well as certain guarantee and deposit information to secure your reservation, such as your credit card number. Providing your personal data for such purposes constitutes your acknowledgment of and agreement to the terms and conditions contained in this privacy policy.
Reservations can also be made by contacting the hotel directly. When you make a reservation we may ask you for Protected Information such as your name, address, telephone number and method of payment.
During the reservation process you may opt to create a Guest Profile and in doing so provide us with personal information, including but not limited to; name, contact details, holiday preferences, and payment details. All information provided to create your Guest Profile is covered under the ‘Protected Information’
Varres hotel website uses the SSL encryption protocol (Norton Secured Seal, powered by VeriSign) to guarantee secure transactions and complete confidentiality. Your bank details and all the information you enter on the various forms are automatically encrypted when your data is transferred over the network using our SSL (Secure Socket Layer).
SSL is the most widely used and successful secure transaction solution. The SSL encryption system automatically encrypts your data before it is transmitted over the network, and it can only be decrypted using a unique key once it has arrived on our server.
Varres hotel strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
If your browser supports this system, you will see a padlock or VeriSign symbol in the top or bottom right hand side of your screen.
During your stay, we record your itemised spending to accurately assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to your stay may also be stored (i.e. health issues, payment difficulties). This stay specific information is stored at the particular hotel where you stayed and is combined with information from previous visits that you have made to our hotel. We may also collect certain information as required by local laws (e.g. passport number). In addition, we may retain the content of any document (including comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information will not be shared with any third party. Finally, we are required under relevant law to log and retain all records of internet activity at our hotel for a period of 90 days.
By providing Protected Information in the registration card or through the online booking process or by other method as mentioned above, you are considered to have provided Varres hotel express consent to obtain, own, use and share your Protected Information within Varres hotel in accordance with this Privacy Policy.
This consent is given voluntarily and may be revoked at any time by sending an e-mail to info@hotelvarres.com.
Each hotel takes steps to ensure that Protected Information is kept in a secure location, to which only authorized individuals have access. We also store certain guest information in our Guest Reservation System (the "System"). The System comprises a secure customer database stored on a dedicated server. We store Protected Information for such period of time required by law or for as long as we believe there to be a business justification for doing so.
It is important to note that no e-mail communication is fully secure. We recommend that you do not include any confidential information when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.
Agents, contractors or third party service providers to Varres hotel may receive your Protected Information in the course of providing services to Varres hotel. Using contractual or other arrangements, we ensure these parties protect your Protected Information in a manner consistent with our Privacy Policy.
We may, from time to time, conduct joint marketing activities with selected partners where we deem the combined offers to be of relevance or interest to our guests. In these instances, Protected Information will only be accessible to mailing houses or parties contractually engaged by Varres hotel with appropriate privacy and confidentiality controls in place. At no time will Protected Information be issued to any partners for their own use.
We will only share Protected Information about you outside Varres hotel without your consent where: (a) it is required or authorized by law; (b) it is required to provide you with services you have requested in which case you will be deemed to have given your consent; (c) if your stay has been paid for by a third party we will provide billing information to the paying party; (d) if you have failed to pay amounts owed to a property or (e) to global or regional hotel alliances to which Varres hotel is a party, in accordance with customary industry practice.
We are happy to provide our guests, upon written signed request, with details of the Protected Information that we hold about them. We require that proof of identity be provided together with any such requests, typically in the form of a passport copy, together with contact information for the purposes of verification. Inquiries about Protected Information should be addressed to: Guest Services
